WE'RE OPENED FOR BUSINESS

Returning to "The New Normalcy"

Whether we like it or not, the reality is that business as it has gone and it is time to re-imagine a new elevated level of business and guest relations. Fast forward to the glorious day we all walk into our businesses to re-open, the door is swinging, the phone is ringing, and the blow dryers are singing. But hang tight; before we go there, we have much to re-imagine. Each intricate place in the shop environment must be a safe zone for guests and team members. This must be thought out with new protocols written and communicated with the guest and the team prior to that grand re-opening. A few things must happen before we transition back to a soft open anticipated Friday, May 6, 2020. One the need to determine the days of the week selective team members will be available along with the hours per day. In order to accommodate shifting and keeping with the social distancing the idea of longer open hours is being discussed. Under the plan that begins May 15, all Kansas City businesses will be able to open but are subject to a "10/10/10 Rule." which mean this limits our location to (5 professionals to 5 guest) people policy. I need to work with my co-workers to adjust to new schedules while working with their potentially new home situations. As it has been said many times, we are in this together and together the days and hours need to be covered.

PRE-APPOINTMENT Communication has always been an integral part of for me since this ordeal has un-folded, but now it is time to take it to a completely new level. Let’s start with appointments, yes all business will be by appointment only. We need to control the amount of people in our space. Now what does that mean for walk-in business? Simply put, potential guests should call me to book the next available appointment-- a form of prepayment will be required to reserve your slot in advance. If you are cash only guest you will be place on a same day wait list but, no appointment will be schedule with out a form of payment. Wait list are first come first serve basis meaning this does not guarantee you an appointment for that day. How do we handle the arrival of scheduled guests? Again, communication is key in this area to provide clarity and avoid confusion for the guest. Be clear on what your service is before you visit. Absolutely, no extra service will be added at the time of the appointment. So make sure you book each service you are requesting beforehand. No exceptions! If you are not computer savvy, now is the time to implement the correct technology by downloading my app and testing it out. Misty app . WAITING FOR THE APPOINTMENT Living room type waiting areas are a thing of the past. Seating is only available for guest that are authorized, the chairs seat 6 feet apart. Unless otherwise noted, the future will be me texting you when I am ready to take you, you will not be admitted until you receive your text message. You must arrive alone. No longer will be able to bring guest that is not appointed with you. We understand this will be challenging but it is what must be done for us to run smoothly and safely.

Vending machines will be out of operation for now. Bottled water is available for thirst. No food will be allowed on the premises.You may bring your favorite beverage in with you. Please discard your waste at the nearest trash receptacle after use.

SAFE ZONE Sanitation practices, policies and protocols have been developed, written and all must be held accountable. Every team member and guest must follow the CDC recommendation of wearing a mask. Therefore, mask and gloves must be worn for every guest upon arrival--mask and gloves are available for add-on charge of $12. You may opt to wear your own mask however, please make sure that mask go behind the ears, not a scarf or bandana. Once again you will have the option to purchase a custom mask for those who arrive without one. A new cape for every guest, will be used to follow proper sanitation after each guest, a complete wipe down of all surfaces and new combs, brushes and clips for every guest will continue. Remember this is about elevating the service experience.

CONSULTATIONS A consultation with Misty is a one-on-one conversation between the stylist and yourself that aid in assessing your hair and scalp needs, and overall style and health goals and desires for your hair. Consultations are performed 15-minutes prior of your service appointment. All guest new and return clients, must fill out our Client Consultation Form prior to scheduling an appointment. For new and existing clients desiring hair color, completion of our Color Consultation Form is required. Once receiving these forms, we are able to give 10-15 minute zoom/facetime consultations to address your goals for your hair appointment with me. There will be no In-salon consultations without a service except for extreme color corrections.

This time also ensure that your appointment is booked correctly and allow the stylist to connect with you, offer moral support, and discuss important key points for the service. It will also serve as an amazing time saver on the day of the scheduled appointments.

PRICING All these things come with a cost and you can expect the cost of doing business will increase as I implement the elevated guest experience. Pricing will need to be adjusted! You will be charge a sanitation fee of 20% base on service balance. The benefit the elevated experience, added time booked to flip a station and extra undivided attention warrant a price adjust. In order for our guest to have a safe, relaxing environment and having the extra attention and pampering they will now receive.

SERVICE ZONE The days of stacking and packing guests and working between two or three guests is a thing of the past. Instead we will be giving one guest our undivided attention moving forward. RESTROOM ZONE Unfortunately t this time restrooms is closed to the public.

FINAL WORDS Again, communication is key! I will keep you informed of all new protocols and systems in writing in advance. My new days and hours will be available on my online appointment book. You are welcome, my work environment will be safe, and you will be taken care of during your visit and hopefully this letter will help ease this new transition and alteration of experience for us all. Let’s re-open with a new commitment to elevate our business relationship and your service!